Redefining Restoration

Understanding the Insurance Claims Process

Placing an insurance claim after your property has experienced a loss can be overwhelming and extremely confusing. We’re here to navigate you through this intimidating process.

5 Frequently Asked Questions About the Insurance Claims Process

How Do We Start?

If you have a loss, contact your insurance company immediately to protect your rights and prevent additional damage. You’ll find coverage and contact information in your policy. If your policy was purchased from an insurance agent, it’s often a good idea to call them first, because they can guide you through the process and answer your specific questions.

Who Do We Work With?

The insurance company will assign an adjuster or claims representative to oversee your claim. That person will arrange for the damage to be investigated, and will determine a fair price for repairs. Sometimes, the insurance company will use an independent adjuster.

Who Chooses the Contractor?

Once the insurance company has determined a fair price to fix the damage, it’s up to you to choose a contractor and sign a contract. You can call us before the insurance company examines your house. We’ll survey the damage and prepare a detailed scope of work at no cost. That way, you’ll have an independent review that you can compare to the insurance company’s report — and if you choose us as the contractor, we can begin work more quickly.

How Long Will They Take?

There’s no simple answer, because it depends on the insurance company and the severity of your damage. Because our restoration professionals understand the claims process, and we know that property damage is an inconvenience, we’ll work with your insurance company to get the restoration underway as quickly as possible.

How Do We Pay?

Our inspection and consultation is free. Your insurance company will cover the cost of the damage. If the company pays you, you’ll be asked to endorse the check to us when the work is complete. If your mortgage company is included on the check, we’ll need your help to obtain their endorsement. In most cases, you will pay the amount of your deductible directly to us once the repairs are complete.

For a more in-depth look at the insurance claims process, please read Understanding the Claims Process (PDF). If you have more questions or feel you are ready to begin your project call (317) 684-7315 or contact us below!

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Great work - so pleased with the results!

JENNIFER (Carmel, IN)    June 1, 2015    General Construction   

Very happy with all work!

MARY (Indianapolis, IN)    May 6, 2015    General Construction   

Everyone was wonderful to work with, highly recommend your company to anyone!

AMY (Warren, IN)    April 24, 2015    General Construction   

Bathroom remodel was perfect. A great experience

BILL (Indianapolis, IN)    February 9, 2015    Bath Remodel   

Loved working with the Van Rooy team. Chad & Chris were great.

LEVI (Indianapolis, IN)    August 21, 2014    New Roof Installed   

We thank everyone at Van Rooy so much for making this a good experience

ELIZABETH (Indianapolis, IN)    July 23, 2014    New Roof   

Professional, understanding, clean & courteous

JOHN (Indianapolis, IN)    July 18, 2014    New Roof   

Great people to work with. Everyone was very nice & courteous.

LISA (Indianapolis, IN)    May 28, 2014    Water Damage   

This was the best team I ever had in my home. #1 on my list!

DENISE (Indianapolis, IN)    March 7, 2014    Ice Storm   

I would highly recommend Van Rooy Restoration to anyone with any sort of catastrophe in their home. All of their employees were professional & courteous.

GERALD (Greenfield, IN)    March 6, 2014    Water Damage   

Thank you for solving the most perplexing situation in my 90 years of life!!

BETTY (Brownsburg, IN)    October 30, 2013    Water Damage   

Your company is the best. Todd Pickett is outstanding.

MARY ANN (Indianapolis, IN)    October 18, 2013    Remodel   

They did an exceptional job. They handled the insurance claim and made the whole process as easy as possible.

DINA (Carmel, IN)    October 16, 2013    Hail & Wind Damage   

Their staff communicated with us through out the entire process and their craftsmanship was second to none. We highly recommend them.

DAVE (New Palestine, IN)    September 2, 2013    Hail & Wind Damage   

Everyone I dealt with was professional & pleasant. They clearly know the process and helped me through it step by step.

MARY (Fishers, IN)    August 30, 2013    Hail & Wind Damage   

The knowledge, experience, and professionalism they displayed really made us feel at ease. We highly recommend this company.

KELLI (Carmel, IN)    August 27, 2013    Exterior Work   

The quality was of the highest degree, and our home is back to looking as beautiful as before!

SUZANNE (Fishers, IN)    August 24, 2013    Hail & Wind Damage   

Thanks to Don, Chris, Jason and Chad. All did a superb job.

WES (Avon, IN)    August 13, 2013    Hail & Wind Damage   

Thank you for the help and going the extra mile for us Chris & Chad!!

JONATHAN (Fishers, IN)    July 30, 2013    New Roof Installed   

I am very satisfied with my experience with Van Rooy and would recommend this company to anybody.

TOM (Fishers, IN)    July 19, 2013    Hail & Wind Damage   

These folks are on time - professional - courteous - always cleaned up messes and were great communicators. They explained things before, during and after.

KEN (Indianapolis, IN)    July 11, 2013    New Roof Installed   

Got the job done in a timely fashion. Extremely thorough with clean-up too.

VALERA (Carmel, IN)    June 25, 2013    Roofing   

Chris was always available to answer our questions, we were very pleased.

MICHAEL (New Palestine, IN)    June 2, 2013    Hail & Wind Damage   

We will always call on Van Rooy Restoration for any home improvement needs!

PATRICIA (Acton, IN)    May 30, 2013    Hail & Wind Damage   

I would highly recommend Van Rooy to anyone seeking quality services for their home or business. They exceeded my expectations.

KIM (Fishers, IN)    May 28, 2013    Hail & Wind Damage   

The crew was polite, friendly & extremely efficient. Follow up was outstanding.

KRISTEN (Fishers, IN)    May 10, 2013    Hail & Wind Damage   

Everything was on schedule as planned. No problems and would use them again.

ROBERT (Fishers, IN)    May 8, 2013    Hail & Wind Damage   

Able to fix my problem immediately. Great company & staff!

ASHLEIH (Castleton, IN)    March 25, 2013    General Construction   

Contractor was very polite, helpful & knowledgeable. Workers cleaned all mess made.

MARY (Indianapolis, IN)    December 3, 2012    Roof & Siding   

Wonderful job! No regrets. I would use them again if needed.

GLORIA (Indianapolis, IN)    October 23, 2012    Water Damage   

Very efficient & professional. Would definitely use again!

RICHARD (Carmel, IN)    August 12, 2012    Roof Repair   

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