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Understanding the Insurance Claims Process

Placing an insurance claim after your property has experienced a loss can be overwhelming and extremely confusing. We’re here to navigate you through this intimidating process.

5 Frequently Asked Questions About the Insurance Claims Process

How Do We Start?

If you have a loss, contact your insurance company immediately to protect your rights and prevent additional damage. You’ll find coverage and contact information in your policy. If your policy was purchased from an insurance agent, it’s often a good idea to call them first, because they can guide you through the process and answer your specific questions.

Who Do We Work With?

The insurance company will assign an adjuster or claims representative to oversee your claim. That person will arrange for the damage to be investigated, and will determine a fair price for repairs. Sometimes, the insurance company will use an independent adjuster.

Who Chooses the Contractor?

Once the insurance company has determined a fair price to fix the damage, it’s up to you to choose a contractor and sign a contract. You can call us before the insurance company examines your house. We’ll survey the damage and prepare a detailed scope of work at no cost. That way, you’ll have an independent review that you can compare to the insurance company’s report — and if you choose us as the contractor, we can begin work more quickly.

How Long Will They Take?

There’s no simple answer, because it depends on the insurance company and the severity of your damage. Because our restoration professionals understand the claims process, and we know that property damage is an inconvenience, we’ll work with your insurance company to get the restoration underway as quickly as possible.

How Do We Pay?

Our inspection and consultation is free. Your insurance company will cover the cost of the damage. If the company pays you, you’ll be asked to endorse the check to us when the work is complete. If your mortgage company is included on the check, we’ll need your help to obtain their endorsement. In most cases, you will pay the amount of your deductible directly to us once the repairs are complete.

For a more in-depth look at the insurance claims process, please read Understanding the Claims Process (PDF). If you have more questions or feel you are ready to begin your project call (317) 684-7315 or contact us below!

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Great work - so pleased with the results!

JENNIFER (Carmel, IN) , June 1, 2015 , General Construction

Very happy with all work!

MARY (Indianapolis, IN) , May 6, 2015 , General Construction

Everyone was wonderful to work with, highly recommend your company to anyone!

AMY (Warren, IN) , April 24, 2015 , General Construction

Bathroom remodel was perfect. A great experience

BILL (Indianapolis, IN) , February 9, 2015 , Bath Remodel

Loved working with the Van Rooy team. Chad & Chris were great.

LEVI (Indianapolis, IN) , August 21, 2014 , New Roof Installed

We thank everyone at Van Rooy so much for making this a good experience

ELIZABETH (Indianapolis, IN) , July 23, 2014 , New Roof

Professional, understanding, clean & courteous

JOHN (Indianapolis, IN) , July 18, 2014 , New Roof

Great people to work with. Everyone was very nice & courteous.

LISA (Indianapolis, IN) , May 28, 2014 , Water Damage

This was the best team I ever had in my home. #1 on my list!

DENISE (Indianapolis, IN) , March 7, 2014 , Ice Storm

I would highly recommend Van Rooy Restoration to anyone with any sort of catastrophe in their home. All of their employees were professional & courteous.

GERALD (Greenfield, IN) , March 6, 2014 , Water Damage

Thank you for solving the most perplexing situation in my 90 years of life!!

BETTY (Brownsburg, IN) , October 30, 2013 , Water Damage

Your company is the best. Todd Pickett is outstanding.

MARY ANN (Indianapolis, IN) , October 18, 2013 , Remodel

They did an exceptional job. They handled the insurance claim and made the whole process as easy as possible.

DINA (Carmel, IN) , October 16, 2013 , Hail & Wind Damage

Their staff communicated with us through out the entire process and their craftsmanship was second to none. We highly recommend them.

DAVE (New Palestine, IN) , September 2, 2013 , Hail & Wind Damage

Everyone I dealt with was professional & pleasant. They clearly know the process and helped me through it step by step.

MARY (Fishers, IN) , August 30, 2013 , Hail & Wind Damage

The knowledge, experience, and professionalism they displayed really made us feel at ease. We highly recommend this company.

KELLI (Carmel, IN) , August 27, 2013 , Exterior Work

The quality was of the highest degree, and our home is back to looking as beautiful as before!

SUZANNE (Fishers, IN) , August 24, 2013 , Hail & Wind Damage

Thanks to Don, Chris, Jason and Chad. All did a superb job.

WES (Avon, IN) , August 13, 2013 , Hail & Wind Damage

Thank you for the help and going the extra mile for us Chris & Chad!!

JONATHAN (Fishers, IN) , July 30, 2013 , New Roof Installed

I am very satisfied with my experience with Van Rooy and would recommend this company to anybody.

TOM (Fishers, IN) , July 19, 2013 , Hail & Wind Damage

These folks are on time - professional - courteous - always cleaned up messes and were great communicators. They explained things before, during and after.

KEN (Indianapolis, IN) , July 11, 2013 , New Roof Installed

Got the job done in a timely fashion. Extremely thorough with clean-up too.

VALERA (Carmel, IN) , June 25, 2013 , Roofing

Chris was always available to answer our questions, we were very pleased.

MICHAEL (New Palestine, IN) , June 2, 2013 , Hail & Wind Damage

We will always call on Van Rooy Restoration for any home improvement needs!

PATRICIA (Acton, IN) , May 30, 2013 , Hail & Wind Damage

I would highly recommend Van Rooy to anyone seeking quality services for their home or business. They exceeded my expectations.

KIM (Fishers, IN) , May 28, 2013 , Hail & Wind Damage

The crew was polite, friendly & extremely efficient. Follow up was outstanding.

KRISTEN (Fishers, IN) , May 10, 2013 , Hail & Wind Damage

Everything was on schedule as planned. No problems and would use them again.

ROBERT (Fishers, IN) , May 8, 2013 , Hail & Wind Damage

Able to fix my problem immediately. Great company & staff!

ASHLEIH (Castleton, IN) , March 25, 2013 , General Construction

Contractor was very polite, helpful & knowledgeable. Workers cleaned all mess made.

MARY (Indianapolis, IN) , December 3, 2012 , Roof & Siding

Wonderful job! No regrets. I would use them again if needed.

GLORIA (Indianapolis, IN) , October 23, 2012 , Water Damage

Very efficient & professional. Would definitely use again!

RICHARD (Carmel, IN) , August 12, 2012 , Roof Repair